Tweets

@TheEricAnderson PAYDAY

@brechtify @adamwathan @JordanGal Brecht, I'm curious ('cause I'm almost 39, with 4 kids 😱).

What *is* enough?

@ekryski @TheEricAnderson I've been trying to explore the nuance of that in today's pricing post: https://justinjackson.ca/charge-more

Sometimes you can reduece prices, and increase lifetime value.

@JordanGal BTW - I'm not sure if my goal is to "make more." (At least now currently) I'm simply trying to "make enough."

If Jon and I can get to $50k MRR, and run a nice little company, I'll be happy.

@JordanGal I was hoping you would chime in. We should get a bunch of us on a call and have a good in-depth discussion on this.

@JonoCodes Thank you! Glad you it was interesting for you.

RT @wardsandler: Interesting thoughts by @mijustin on why charging less sometimes makes sense 🤔 https://justinjackson.ca/charge-more

@r00k @asmartbear Yes!

I'm still curious about how people quantify that 10x value though, especially when there's not a direct correlation between: "we invest $10, and get $100 back."

"Should we always charge more?" Exploring how we price software. 🌶️

(Lots of folks seem to like this one)

https://justinjackson.ca/charge-more

@TheEricAnderson Tyler was talking about his earlier. Superhuman is "right on the edge of what people are willing to pay."

https://twitter.com/tylertringas/status/1088137990575194125?s=21

@onedurr @adamlogic Thanks! I put a lot of work into this one. I hope the conversation continues. I still have lots to learn about pricing too.

@ianlandsman thanks!

RT @petersuhm: Such a great piece @mijustin! Thanks for writing these! https://justinjackson.ca/charge-more

@petersuhm thank you!

@mubashariqbal Are you saying i can’t call my app Facebooks or MySpaces? 😜

@sambreed he’s been hiding this whole time!!!

@NathanG Wait, is that Hamill?!?!

@joshuap @FounderQuest love u

@hanimourra 👍

Just finished an interview with @taylorotwell for Tuesday's episode.

I already knew a bunch of the Laravel story, but hearing about it all in one go (in-depth) really blew my mind. 🤯

Subscribe here to get it on Tuesday: http://saas.transistor.fm/subscribe

Hanging out live. Come chat for a bit! https://www.pscp.tv/w/b4EEazM4NTU1MXwxak1KZ3ZiVllvakdM8bd0oK8bBbwywYCBMwg3tAp7UNR907YRa2nXOmBz36k=

The only thing I miss is they no longer display a link to the podcast's actual website. 🙏

Finally seeing those new @applepodcasts web pages live!

They look good, allow you to play audio on the web, and don't automatically launch iTunes! 💯

https://podcasts.apple.com/ca/podcast/megamaker/id1074661788?mt=2

@5minpause @avdi Hey Avdi! 👋 Happy to show you around @TransistorFM. I just made you a quick 1.5-minute overview.

@LashaKrikheli Hahaha. Nope. That just costs me more!

😮🙈🙉🙊 https://twitter.com/iChris/status/1116519188150005761

@EGMontesano True. Coworking is the best of both worlds. 👌

I just spent the last 25 minutes trying to get wifi working in the cafe.

I don't know how digital nomads do it.

(I'll take my reliable, fast, office internet any day)

@benmansell I believe all of that can be edited in @TheStreaksApp.

It hadn't bothered me though.

@r00k @joshuap We're never going to forget this.

@SingleFounder I've been asked this thousands of times.

The only website I want notifications from is @Kayako (for @transistorfm support requests).

@jhooks I don't know why, but I instantly pictured this. 😂

RT @nathanwpyle: Welcome To Your 30s Starter Pack

@StephenWilson "Old folks wheezing, an audio adventure."

I've been thinking about this tweet, and @nathanbarry's post on value, a lot lately:
https://nathanbarry.com/value/ https://twitter.com/tylertringas/status/1088085029048201216

RT @NielsHoven: 8/ "Moving the metrics" frequently manifested as increasing short-term, easily measured metrics (like revenue) at the expen…

RT @NielsHoven: 7/ It turned out that metrics weren't king. Retention was king. Metrics were just heuristics, actionable proxies that could…

I'm working on a (controversial?) bootstrapping topic for this Saturday's newsletter and I already got @adamd on the edge of his seat. 😁

Subscribe here to get it when I send it out: https://justinjackson.ca/newsletter

@iChris feels like they rolled it back.

Just fixed up my 📰 newsletter page:
https://justinjackson.ca/newsletter

Subscribe if you want to hear stories from someone bootstrapping in 2019. 👌

(This Saturday's might be 🌶️ spicy)

@iChris Nope. Can't get it to work. Even when I use a VPN.

RT @joeybeninghove: If the concept of "true" were a sliding scale, this statement would be the "most truest" of all. Devs looking to start…

I still ❤️ my site built on @statamic.

https://justinjackson.ca

RT @MattGiovanisci: I recently built a #podcast rack to record broadcast-level professional audio for #podcasting and music production.

He…

@vegan_bboy 🙌

@vernbot I've gone 44 times this year. 💪

@chrisbowler Yes!

@javilop That's @TheStreaksApp

@wilburpowery That's @TheStreaksApp

@dohertyjf Initially: getting to $10k MRR with @TransistorFM.

But now... I feel so good, I want to keep this clean thing going.

100 days without alcohol. 👍

@johnnytong Totally! 🙌

RT @misterparker: You think your business idea is unique and special?

afraid to tell people because they might steal it?

I dare you to tr…

@arpitm19 Thanks! ❤️

@earthlingworks @SDMattG @garrettdimon True. You folks are definitely having a different experience.

But it feels like answering incoming messages, requests, billing fixes, bug reports, DMs, and sales questions is the norm for many SaaS founders. 😉

This is the 3rd SaaS I've worked for. All 3 had lots of inbound.

@jdgraffam @earthlingworks @garrettdimon Yup. It depends on a number of factors.

Back in 2014, Basecamp was getting 2,000 emails a day (ref: https://freshdesk.com/customer-service-stories/basecamp-blog/)

We also use live chat, which has dramatically increased the amount of inbound we get. I'm OK with that for now because I'm eager to hear from folks.

@SDMattG @earthlingworks @garrettdimon Again, good for you folks. 😜

In the past, I have seen higher price point correlate with fewer support requests, but it's not true in every situation.

Regardless, this is the market I'm in, so I've got to deal with my reality: quite a bit of inbound.

@nathanallotey @ProductHunt Yup! We used it for @TransistorFM, and it helped us get another 200-300 people on our waiting list.

@tylertringas ❤️

@garrettdimon Some markets are just better than others. 😉😎

What works for you might not work for other people.

What worked for other folks might not work for you.

@JDomanPipe Not right now, thanks.

@corey_gwin http://help.transistor.fm

☝️ @Kayako

@traceymeagher Oh, I'm super thankful.

And I actually *enjoy* doing customer support most days. Helping folks make progress is motivating. 💪

@jimmyjacobson So true.

RT @asmartbear: Reminder to all founders:

Support == Sales.

Maybe even ===. https://twitter.com/mijustin/status/1115979048969064449

@scottbolinger Currently, it's hard work, but I can see how valuable it is (for Jon and I as founders) to do customer support.

Lots of good ideas for SaaS founders in my chat with ⁦@spencerfry⁩:

"I want to love your product but..." https://overcast.fm/+MBmWSn9hU

@MrSimonBennett Not sure. Right now, it's really important for Jon and I to be doing support ourselves.

@JamesClear Things you shouldn't bring up at parties:

1. Religion
2. Politics
3. Parenting philosophies

Update: it's the next morning (7am).

Just answered 4 support tickets.

(These include pre-sale questions)

Also... this. 😂

https://twitter.com/andrewdraper/status/1115799719962234883?s=21

@bennpatt_ @TransistorFM Thanks! 🙌

@bennpatt_ Hahaha. Yeah, that too!

@JoshSchoen Yup, I enjoy it too, but it definitely takes energy and focus to do it well.

However, there’s no greater reward than seeing folks have success with what you’ve built. 👍

I start answering support email when I get up at 7am.

It’s almost 11pm and I just answered four more live chat tickets.

I also write/update help docs 2-3 times per day.

This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).

Also: @asmartbear once said that “some of the most responsive customer support comes from bootstrapped founders.”

This is very true.

I love helping our customers, so I’m happy to do it. 👍

But...

This isn’t for everyone.

In the beginning it’s up to the founder to make the experience great.

If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!

If you’re wondering what it’s like to be a new SaaS founder:

Most of it is doing customer support!

☀️ Wake up in the morning: answer email.
👨‍💻 Get to the office: reply to live chat.
🛌 Before I go to bed: solve a problem.

RT @mattcassinelli: The new @_supercomputer episode that I definitely thought already went out earlier today is now actually out! https://t…

@danbenjamin Done 👍

@sehurlburt Every Saturday morning I send an email to my list. I talk about bootstrapping, making computer stuff, and earning a living on the internet.

https://justinjackson.ca/newsletter

@StephenWilson Are they talking about specific shows they like? (Or are they making podcasts?)

@Shpigford I think @clubhouse should change their name to efeai;t

RT @buildyoursaas: New episode is up!

"Why the market you choose for your SaaS matters."

@jonbuda is away, so I phoned up my friend @spe…

@CasJam ☝️ @honeybadgerapp you should talk about this on your next @FounderQuest podcast

I'm nodding my head in agreement with @nwquah here.

My take is premium podcasts will work for Spotify because they have:

- a bundled offering (music + free podcasts + premium podcasts)
- 96 million subscribers already paying

But it won't work for Luminary, Brew, etc...

@alantocheri @TransistorFM hahaha. that would be a good show. 👌

I got a message from Russian Deadpool.

@im_brian_d true!

Spam is super annoying. 😳

(We can fix our "incoming filter aggressiveness", but... damn)

https://twitter.com/TransistorFM/status/1115661612675764225

@arun11192 We're using @Kayako currently.

@taylorotwell @adamwathan but did u learn css

@statamic Holy shit I can't wait for part 2!

@dannoblaster I do remember this.

RT @meyerweb: “Spacer dot gif, you say? Spacer… dot gif.”

(takes slow drag on cigarette)

“Now there’s a name I haven’t heard in… a long,…

@tracymakes @tinyseedfund @robwalling Oh yeah!!! 🔥 They are lucky to have you on the team!

RT @Shpigford: I love the internet.

@Shpigford This is the best.

@Swizec @kaisdavis Yup! I have an example here:
https://ckarchive.com/b/p9ueh9h7vgmn