@jdgraffam @earthlingworks @garrettdimon Yup. It depends on a number of factors.

Back in 2014, Basecamp was getting 2,000 emails a day (ref: https://freshdesk.com/customer-service-stories/basecamp-blog/)

We also use live chat, which has dramatically increased the amount of inbound we get. I'm OK with that for now because I'm eager to hear from folks.