Tweets

Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The more I build @TransistorFM the more I've seen this be true.

Now that we 541 active customers, we need to figure out systems for serving them at scale.

Your help section, tutorial videos, knowledge base, and FAQ all matter (a lot).
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Justin Jackson
Justin Jackson@mijustin
Good documentation is a competitive advantage.
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Justin Jackson
Justin Jackson@mijustin
@joshuap I personally like "Marketing Engineer" as a role.

In 2019, I wouldn't be trying to hire a "Growth Hacker" 🤦‍♂️, I'd be trying to hire someone like @adamwathan.

"A developer who knows marketing is unstoppable."
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Justin Jackson
Justin Jackson@mijustin
@bingofuel I'm curious: do you have a blog post that describes how the producer role works?
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Justin Jackson
Justin Jackson@mijustin
Here's a big challenge for interview podcasts:

It's really hard to "spark joy" for the listener every episode, because so much depends on the guest.

Even the "best in the biz" (Maron, Conan, etc) who have access to professional entertainers will have eps that don't work.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @misterparker: How many apps/services do you use for todos? And what are they?
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Justin Jackson
Justin Jackson@mijustin
Replying to @levelsio
@levelsio How can that practice be changed? What if folks donated for the garbage truck? $1 / month seems so affordable to keep the air clean.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mbuckbee: Shout out to the lady behind me at the grocery store buying a 2-liter bottle of wine and a dozen doughnuts - we've all had th…
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Justin Jackson
Justin Jackson@mijustin
RT
RT @BarrettABrooks: 100%. To add to this, it's perfectly ok to keep going to therapy or counseling as a wellness practice. It's a practice…
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Justin Jackson
Justin Jackson@mijustin
RT
RT @tnorthcutt: Look, it's me! New service I'm offering; currently providing it for ConvertKit. If you're a SaaS and have (or should have!)…
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Justin Jackson
Justin Jackson@mijustin
Replying to @JF0LKINS
@JF0LKINS Yeah, you could also create a new podcast on Transistor for that. Just more challenging to record + edit that way.
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Justin Jackson
Justin Jackson@mijustin
Replying to @JF0LKINS
@JF0LKINS In this case, I think Anchor would be a good platform to use. 👌
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Justin Jackson
Justin Jackson@mijustin
RT
RT @podsummit: Lessons From 7 Years of Podcasting.

@mijustin will be sharing his insights from running five successful podcasts, and behin…
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Justin Jackson
Justin Jackson@mijustin
RT
RT @lovevalgeisler: Therapy is the best. All people should have access to therapy and go as often as possible.

(FWIW, I go once a month a…
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Justin Jackson
Justin Jackson@mijustin
Sure, what people say about your product (or company) publicly on Twitter matters.

But what REALLY matters is what folks are saying in private Slack groups, DMs, and in-person.

Communication is going private again.

What you see publicly is only the tip of the iceberg.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @adamlogic: In my customer calls this week, I...

- Found a feature limitation that was too restrictive, fixed it in 30 minutes.
- Found…
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Justin Jackson
Justin Jackson@mijustin
Tears and rain.
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Justin Jackson
Justin Jackson@mijustin
Doesn't fail.

Whenever we announce we've hit a new revenue milestone for @TransistorFM, I get an influx of these emails + LinkedIn messages.
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Justin Jackson
Justin Jackson@mijustin
Replying to @chiandet
@chiandet @JordanGal You reduced churn by *lowering the cost of your plans? Tell me more! Why do you think it worked that way?
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Justin Jackson
Justin Jackson@mijustin
RT
RT @jessicamwicks: @mijustin Totally agree. When you don’t need the sale you can focus on serving the customer’s needs, while when you do n…
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Justin Jackson
Justin Jackson@mijustin
Replying to @JordanGal
@JordanGal I've definitely seen the leverage that comes from charging more (at one SaaS, we got rid of our $19 plan and only kept our $99 plan; revenue increased).

However, this lever can also work the other way: you can decrease the price, and then sell more units, and also increase ARR.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mooritzvc: @mijustin A concept worth getting familiar with that touches upon that point is "positive indifference".

You inherently and…
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
It's like interviewing for a job when you don't *need* the job.

It makes you feel like *you're* the boss. 💪
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Justin Jackson
Justin Jackson@mijustin
If you have to do sales, there's no better feeling than knowing you don't *need* the sale.

The more desperate you are, the harder it is to make the sale.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
@laurium Love this line from Laura:

"You can have a landing page that converts without sacrificing design."
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
☝️ only 3 hours left to register for that.
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Justin Jackson
Justin Jackson@mijustin
It's probably too early to call this, but...

@jonbuda and I just hit $10k MRR for @TransistorFM! 🕺🎉💃
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Justin Jackson
Justin Jackson@mijustin
Replying to @marcoarment
@marcoarment What made the 2013 MacBook Pro a great machine is that it was a dependable workhorse.

I still have mine, and I'm terrified of upgrading because it's been so solid.
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Justin Jackson
Justin Jackson@mijustin
Replying to @marcoarment
@marcoarment Yes! This.

I live in a small town in BC. The closest Apple store is 4 hours away (in Vancouver).

I buy the MacBook Pro because I want a dependable machine *that likely won't need service*.

If my machine breaks, I can't just "bring it in for service."
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Justin Jackson
Justin Jackson@mijustin
Having a phone call with a customer is such a gift.

Just had a 40-minute chat with an agency who is using @TransistorFM with their clients.

Got an unbelievable amount of insights about customer motivation, how his side of the industry works, and how we can help. 🙌
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Justin Jackson
Justin Jackson@mijustin
The only way to learn business is to DO business.
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