Tweets

Justin Jackson
Justin Jackson@mijustin
What are things that rapidly drain *your* emotional battery, but don't seem to affect other people the same way?
⟳ 1 ♡ 14
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
(We offered them "free Burger King for a year." I thought it was compelling)
⟳ 0 ♡ 27
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What are the variables that cause a bunch of individuals to collectively show up on your doorstep, wanting to buy your product?
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Too often, we take “customers showing up” for granted.

“You build a thing; customers show up.”

But it really is miraculous when it happens (and keeps happening).
⟳ 0 ♡ 6
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
It’s amazing that thousands of individuals can have a similar desire, search for a solution, and then all end up using the same product.

There are a myriad of reasons this happens (that go beyond “build a good product”).
⟳ 0 ♡ 7
Justin Jackson
Justin Jackson@mijustin
To me, the most interesting part about business is when customers show up.
⟳ 0 ♡ 27
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Your passion might create the spark that gets you into business, but it’s customer demand that pulls you forward.

If passion = 100, but demand is = 0, you’ve got no business.

To last a long time, you’ll likely need both: passion and customer demand.
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman Ironically, with Transistor, it’s the enterprise customers that pursue us the most!

They’re the ones sending multiple emails, asking me to “please sign the agreement,” and pushing the process forward.
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: In my experience, it's not worth chasing prospects who aren't already making an effort.

You want self-motivated customers: f…
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Sometimes, you get lucky.

You build something because you want it, and when you release it, it turns out other people want it to.

(This is especially true for tech products where the market is other tech folks who are similar to you)
⟳ 0 ♡ 5
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Before you build a product, you should be curious:

“How many people might want this if I built it?”

And you can look for evidence for how much demand there might be.

You don’t just want to build something in your basement, and hope on a prayer that folks will want it.
⟳ 1 ♡ 12
Justin Jackson
Justin Jackson@mijustin
Replying to @atalduwaisan
@atalduwaisan When you have tons of funding or a massive following, you can sometimes influence customer demand.

ie. Kanye West can create demand for Yeezy.

However, even if you have influence, it often doesn't work.

ie. Casey Neitat and Beme.
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
Replying to @robwalling
@robwalling @jonhainstock @tinyseedfund Agreed.

But at a base level: no demand = no business.

At least with competitor pain you’re starting from a place where the demand exists.

(You’ve just got to be the right founder to capture it)
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
@harriskenny @heyhey The academic definition is "the total quantity demanded across all consumers in a market for a given good."

For me, "a market" is the sum of these factors:

- Number of potential customers
- How much they spend
- The frequency at which they buy
- Their willingness to pay
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
If entrepreneurs could consistently and reliably "create demand" they would!

But it just doesn't happen.

What entrepreneurs *DO* have is choice.

We get to choose which "pockets of pent-up demand" we target. We get to choose which market we build for.
⟳ 1 ♡ 3
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Realtors don't create the demand for houses; homebuyers do.

Many realtors thought business would suffer during the pandemic, but instead, it went up!

A number of external and internal factors came together and created a seller's market. Prices increased.
⟳ 0 ♡ 3
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
In most cases, "market demand" isn't created by the entrepreneur.

It's already there. Customers are already feeling the need.

Entrepreneurs are tapping into that potential. We're responding to demonstrated demand.
⟳ 3 ♡ 3
Justin Jackson
Justin Jackson@mijustin
@harriskenny @heyhey I don't think @heyhey created demand. They tapped into demand that was already there.

When they wrote "You started getting stuff you didn’t want from people you didn’t know. You lost control over who could reach you," they're appealing to a paint point *were* feeling.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @jonhainstock
@jonhainstock @robwalling Targeting "customer pain" (the way you've described it) is difficult to get right.

Mostly because it's hard to know what the potential market for that thing is.

In many cases, founders are choosing pain-points that don't have enough demand.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
If potential customers aren't already in motion (at some scale), then it's probably not a market worth pursuing for bootstrappers.
⟳ 2 ♡ 7
Justin Jackson
Justin Jackson@mijustin
@harriskenny I'm subscribing to the "movement of consumers" concept.

If there's no movement, at some scale, then it's likely not a market worth pursuing for bootstrappers.
⟳ 1 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @Aylon133
@Aylon133 @jasonfried If you're in the CRM market, you're in the CRM market (and are beholden to the characteristics of that market).

You might appeal to a certain customer segment within a category, but the underlying factors are largely the same for all providers in the market.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @jasonfried
@jasonfried But you’re choosing the product category you’re in.

If you choose the diamond market, you accept all of the characteristics of that market.

The shape of demand in Project Management software is different than the demand for banjos.

We, as founders, control “what biz we’re in.”
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @jasonfried
@jasonfried You also control which market you target.

It’s (arguably) the most important decision you make.

Some markets are better than others (have more potential buyers, frequently buy products, are easier to reach and serve, have better distribution channels).
⟳ 0 ♡ 4
Justin Jackson
Justin Jackson@mijustin
Demand isn’t just a function of “do people want this?” but also “how many people want this?” and “how much will they pay?”
⟳ 5 ♡ 64
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Remember when you were happy with Hipchat, but still wanted to switch to Slack because “everyone on Twitter” was using it?

“Everyone’s doing it” is a powerful motivator for consumer behavior.
⟳ 1 ♡ 8
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The bandwagon effect also has an element of FOMO:

The more people you see buying new M1 Macs, the more you want one.

When you see more folks using Figma, you’ll increasingly want to switch (even if you’re happy with Sketch).
⟳ 0 ♡ 6
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Another example: Tesla stock.

Their increase in stock price isn’t based on fundamentals (Tesla’s business isn’t getting better).

It’s just more people are seeing other people buy the stock and therefore want that same stock.

(This behavior seems built-in to human DNA)
⟳ 1 ♡ 5
Justin Jackson
Justin Jackson@mijustin
One of the most interesting characteristics of market demand is “people want things more when other people show demand for that thing.”

When folks see more people buying a thing it ignites an increased desire for them to also buy that thing.

(The “Tickle Me Elmo effect”)
⟳ 4 ♡ 42
Justin Jackson
Justin Jackson@mijustin
Replying to @theandreboso
@theandreboso @mubashariqbal @adamwathan Yeah. I’m pretty bearish on a lot of the DTC trends.

They seem to be impulse oriented (and don’t lead to repeatable sales for the brand).

“Fool me once, shame on you; fool me twice, shame on me.”
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @adamwathan
@adamwathan @mubashariqbal I think it gets more interesting when you recognize that certain markets have better conditions than others.

Some markets are bigger, easier to reach, have a greater ability to pay, and have desires that we (as founders) might be better at fulfilling.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @mubashariqbal
@mubashariqbal @adamwathan See, this is where I disagree.

I think the phenomenon Adam’s describing has its foundation in Demand:

People first want a thing, and then seek it out. And, they often discover the solution that has the best Distribution.

Distribution only works if people want what you have.
⟳ 0 ♡ 4
Justin Jackson
Justin Jackson@mijustin
Replying to @adamwathan
@adamwathan I guess we should ask Jeffrey Katzenberg about that. 😂

I’m also realizing (more and more) that Demand and Distribution have a reciprocal relationship.

More Demand often results in new pathways for Distribution to occur and get amplified.

(More people talking, referring, etc)
⟳ 0 ♡ 3
Justin Jackson
Justin Jackson@mijustin
Replying to @adamwathan
@adamwathan Thinking about this some more:

You really need both Customer Demand and Distribution.

When people want something, they’ll seek it out. The more channels you have to reach them, the better.

But demand also contributes to distribution. Ex: searches & clicks affects search algo.
⟳ 0 ♡ 18
Justin Jackson
Justin Jackson@mijustin
RT
RT @earthlingworks: For SaaS, it’s not personal brand (audience building) but distribution. Matters a lot.

I’ve bought two direct competit…
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: Good products don't always win. Products with *distribution* win.
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What are the best podcast recommendation services?

I’d say:

1. @podysseyapp (“Fans also like,” “Related playlists,” “More from...”)

2. @ApplePodcasts (“More from...,” “You might also like”)
⟳ 1 ♡ 11
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The podcast search engine, @ListenNotes, provides some recommendations.

These are “ok,” but they seem to be just pulling shows from the True Crime category.

(Unfinished is often placed in the True Crime category, but feels different than most True Crime)
⟳ 0 ♡ 3
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
It looks like @Castbox_fm also gives a few recommendations, but these suggestions don’t feel particularly relevant to the podcast I just heard.
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The “IMDB for podcasts” is @Podchaser.

They have a “similar podcasts” section, but many of these recommendations don’t feel particularly related to Unfinished.
⟳ 0 ♡ 2
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
One of my favorite places to discover new narrative podcasts is @podysseyapp.

When I scroll down, I get some solid recommendations:

- “fans also like”
- “featured in playlists”
- “more from Witness Docs”

Nice. 👍
⟳ 3 ♡ 7
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What about Google Podcasts?

Nope. No recommendations for “what to listen to next.”
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
For all the hype that Spotify gets as a podcast player... their recommendations are nil?

They highlight podcast trailers in the feed, but that’s it.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Let’s head over to @ApplePodcasts next.

If you scroll down, they actually provide two “suggested” reels:

- “more from Witness Docs”
- “you might also like”

There’s a bunch of shows here that look interesting to me here.

These recommendations feel pretty solid. 👍
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I listen in @OvercastFM.

Overcast is an awesome podcast app, but they don’t really provide recommendations.

The closest thing I get is a trailer for another podcast that @witnessdocs put in the feed.
⟳ 0 ♡ 1
Justin Jackson
Justin Jackson@mijustin
I just finished @witnessdocs’ excellent “Unfinished: Short Creek” podcast series.

Often, after listening to a great series like this, my question is: “how can I find more shows like this?”

🤔 That’s a good question. Let’s look at the current state of podcast recommendations. 👉
⟳ 0 ♡ 7
Justin Jackson
Justin Jackson@mijustin
Replying to @R2Rsquared
@R2Rsquared @ProfJAParker 👋 greenhorn here.

I’m confused: “borrowing a lot is not a problem” but “pretending there is no borrowing isn’t wise.”

I don’t understand: who is pretending there is no borrowing?
⟳ 0 ♡ 0
Justin Jackson
Justin Jackson@mijustin
Trying to give @joinClubhouse a good go.

Anyone here on there?

I’m “mijustin” on there too. Let’s connect! 👋
⟳ 0 ♡ 18
Justin Jackson
Justin Jackson@mijustin
Christmas shopping is stressful. 😬

I need a @ratiovernon cookie and drink. 🍪☕
⟳ 1 ♡ 5