Tweets

Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Most businesses that get started have weak:

- overall market demand
- market advantages
- pricing potential
- fundamentals
- distribution
- product
- margins

Example: small retail shops. Bad margins, no differentiated advantage, high risk/low reward.
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Justin Jackson
Justin Jackson@mijustin
Replying to @rswebdesigner
@rswebdesigner For me, the turning point in my entrepreneurial career was when I started observing what made other entrepreneurs I knew successful.

There are so many failures (95% of attempts seem to fail). I didn’t learn as much from observing those.
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Justin Jackson
Justin Jackson@mijustin
When it comes to business success, people say: “don’t look at the outliers. Be wary of survivorship bias!”

But every successful entrepreneur is an outlier!

The vast majority of business attempts fail.

To see what works, look at the survivors.
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Justin Jackson
Justin Jackson@mijustin
An important prerequisite if you want a calm company:

Your business needs a strong financial engine that’s working.
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Justin Jackson
Justin Jackson@mijustin
An important prerequisite if you want a calm company: a strong financial engine that’s working.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I drove out to the location I had my snowboard shop and it’s a weed shop now lol.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
This video marks the relaunch of my YouTube channel. It would mean a lot to me if you could watch it and leave a comment! 🙏
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
This video describes how I emerged from that failure and was (eventually) able to bootstrap a successful SaaS company. It took a few steps to get there!

https://youtu.be/fBRDHyBoOk4

(It also has a bunch of my old clips and photos that I think you'll enjoy).
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Justin Jackson
Justin Jackson@mijustin
A lot of people don't know this about me, but in the early 2000s, I owned a snowboard shop in Alberta called the Real Deal.

It almost bankrupted me.

Here's the story of how I got from there to here 👉
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Justin Jackson
Justin Jackson@mijustin
Replying to @fredrivett
@fredrivett Can you describe this one a bit more?

“2a. the missionary will always outcompete the mercenary given a long enough time period”
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Justin Jackson
Justin Jackson@mijustin
Replying to @iChris
@iChris Oilers are the most entertaining team to watch right now.
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Justin Jackson
Justin Jackson@mijustin
Feeling completely inadequate about my hangers after listening to @MostlyTechPod
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Justin Jackson
Justin Jackson@mijustin
Replying to @kylefox
@kylefox Yes, increasingly, I'm trying to get in the habit of just choosing:

- Hemming and hawing about which plane ticket to choose? I just make a decision not to care about saving a few $$ and choose.

There are, however, decisions (like hiring and long-term strategic choices) that…
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman 💯

I have to constantly remind myself: “this is being edited, I don’t need to fill every bit of airspace.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @ikoichi
@ikoichi @daniel_nguyenx This new startup I’m advising (in beta) has a few ideas.

Connecting traffic to Stripe revenue is the key. A surprisingly high % of my revenue can be tracked to specific pages on my site and referrers.

We also have some ideas on how to backfill data where folks have used ad…
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Justin Jackson
Justin Jackson@mijustin
Replying to @goenning
@goenning @daniel_nguyenx Prosumers are often categorized as B2C.

They often buy a product with the intention of eventually turning it into a business.

“I’ll start this newsletter on the side and hopefully one day it will earn revenue.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @ikoichi
@ikoichi @daniel_nguyenx I’ve been there!

(I wrote about it back in 2021)

But this tracking has been super helpful and revealed a ton of actionable insights.
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Justin Jackson
Justin Jackson@mijustin
Replying to @jwblackwell
@jwblackwell @daniel_nguyenx Not missing the point at all.

In these graphs we’re attributing to the first click (first time they came to my site).

In the example I gave (the feature being searched) they:

A) read the blog post
B) purchased soon after

We can also see other events that assisted in a…
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Justin Jackson
Justin Jackson@mijustin
Replying to @ikoichi
@ikoichi @daniel_nguyenx Between the tracking I’m doing here, and the welcome email I send asking folks how they found us, I have much better handle on which marketing efforts are bringing in revenue. 👍

The point of this tracking is see which marketing experiments are bringing in results.
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Justin Jackson
Justin Jackson@mijustin
Replying to @michaelpward
@michaelpward In my world (podcasting), that distinction is much more blurry.

We ask big governments and giant corporations to sign up the same way as everyone else, so the sales cycle is generally the same for both.
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Justin Jackson
Justin Jackson@mijustin
Is there still no software for vector and bitmap editing in the same tool?

The brilliance of Macromedia Fireworks was that it was like having a lightweight Photoshop and Illustrator in one app.

Would love it if @sketch added awesome bitmap editing tools. 🙏
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Justin Jackson
Justin Jackson@mijustin
Replying to @robwalling
@robwalling Many successful bootstrapped SaaS serve customers that look more like B2C than B2B: hobbyists, prosumers, non-profits, enthusiasts, creators, solopreneurs, etc.

ConvertKit, MailChimp, Mealime, Fathom, Transistor, Carrd, AudioPen, TypingMind, NomadList, Slopes, etc all fit this…
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Justin Jackson
Justin Jackson@mijustin
Wow. The FTC just banned non-compete agreements!!

(These contracts typically restrict employees from moving to a new job in the same industry)
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Justin Jackson
Justin Jackson@mijustin
RT
RT @gilbert: Progress happens slowly, then all at once.

Across just 7 months in 1968:
- DRAM was invented
- Intel was founded
- We got th…
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Justin Jackson
Justin Jackson@mijustin
Replying to @whereisjefe
@whereisjefe I know that’s the popular narrative, but Transistor’s customer-base is probably more B2C than B2B (although we serve lots of big companies too!), and our support emails are fine.
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Justin Jackson
Justin Jackson@mijustin
Replying to @asmartbear
@asmartbear The narrative I’m pushing back against is that “B2B SaaS is a better option for bootstrappers,” which I don’t think is true.

Some of the most successful SaaS by indie hackers serve customers that look more B2C than B2B: hobbyists, prosumers, creators, solopreneurs.

ConvertKit,…
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Broadly B2B SaaS is presented as a better option for bootstrappers, which I don’t think is true.

Some of the most successful SaaS by indie hackers serve “B2C” type customers: hobbyists, prosumers, creators, solopreneurs.

ConvertKit, MailChimp, TailwindUI, Fathom, Carrd…
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Justin Jackson
Justin Jackson@mijustin
Replying to @r00k
@r00k I think customer spend is an interesting attribute of a product than a distinction between “B2B vs B2C.”

I can almost guarantee that some of the companies you’re charging $250k to are also Transistor customers! But the dynamics of our product are different.

Your B2B customers…
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ Broadly, I don’t think that distinction holds true (or matters as much as we think it does).

Look at ConvertKit, MailChimp, Transistor, TailwindUI, Fathom Analytics.

A large portion of our customers are hobbyists, prosumers, creators…
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Justin Jackson
Justin Jackson@mijustin
Replying to @venatoria
@venatoria My argument is that increasingly there is no distinction between the two (especially on the SMB side of the scale).

And… I think a lot of entrepreneurs ignore the “B2C” market, when it’s actually full of opportunity: hobbyists, prosumers, creators, solopreneurs, etc
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ I’m still wondering how the B2B vs B2C distinction is helpful for bootstrappers.

Why care about that at all?

If you can reach a mass of customers efficiently, and you’re able to earn solid recurring revenue, why use “muddy” terms like B2B or B2C?
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
MailChimp built the world’s most valuable bootstrapped SaaS by serving a mix of SMBs, hobbyists, nonprofits, creators, and prosumers.

How is the B2B vs B2C distinction helpful or important in their case?

They serve a spectrum of customers who want email newsletters.
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ I understand this generalization, but it hasn’t been true in Transistor’s case.
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ And I had the opposite experience:

When we started Transistor, we really wanted to be “podcast hosting for businesses.”

Creators like @AliAbdaal reached out and said: “it doesn’t feel like this positioning is for me.”

It turns out, advertising “better podcast hosting for…
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Justin Jackson
Justin Jackson@mijustin
Replying to @venatoria
@venatoria But these days, with the proliferation of “prosumer” YouTubers (who make money from YouTube, but buy their gear like consumers at Amazon), it seems like Nikon should be rethinking binary categories like “consumer” and “business.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ MailChimp built one of the most valuable SaaS companies of all time by serving a mix of SMBs, hobbyists, nonprofits, creators, and prosumers.

How is the B2B vs B2C distinction helpful or important in their case?
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Justin Jackson
Justin Jackson@mijustin
Replying to @venatoria
@venatoria The camera company is selling the camera for the same price, regardless of whether the purchaser is using it for personal use (taking photos of their kids), or business (taking wedding photos).

The distribution is the same as well (the customer buys it off Amazon either way).
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Justin Jackson
Justin Jackson@mijustin
Replying to @asmartbear
@asmartbear I’d argue that the distinction isn’t that helpful, especially when it comes to advice given to bootstrappers: “B2B saas is better.”

MailChimp, for example, serves a large consortium of hobbyists, prosumers, “creators,” who aren’t that different from SMBs.
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Justin Jackson
Justin Jackson@mijustin
Replying to @_rchase_
@_rchase_ If it’s loosely defined, how is the definition helpful?

For example, if there’s no practical difference between serving an SMB vs a consumer, why make the distinction at all?

MailChimp, for example, charges consumers (hobbyists) and SMBs the same price for starting a…
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Justin Jackson
Justin Jackson@mijustin
B2B vs B2C feels like a flimsy distinction, especially in today’s economy.

If someone buys an expensive camera for personal use, and then two weeks later decides to start shooting weddings, would they be considered an SMB?

In this scenario, is the camera company B2B or B2C?
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Justin Jackson
Justin Jackson@mijustin
Love this time of year.
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Justin Jackson
Justin Jackson@mijustin
Replying to @levelsio
@levelsio Agreed that volume works for short-form content (X, TikTok, Reels).

Not so sure it works for long-form YouTube, podcasts, blog posts, and newsletters.
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Justin Jackson
Justin Jackson@mijustin
Replying to @TomFrankly
@TomFrankly I appreciate the nuance you've shared here! Publishing frequency hinges on several factors:

- if you're new (get those reps in!)
- if your topic suits frequent updates.
- 'You win by posting interesting content as often as possible.'

Thanks for the thoughtful response!
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
On the other hand, folks like @patio11 and @sivers don’t have a publishing schedule, but when they publish something, I drop everything to check it out.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Think about this as a consumer of content.

For me, it’s rare that I’m watching, listening, or reading everything someone publishes.

These days, having a weekly cadence makes me less likely to open your newsletter: “Oh that again? Nah. I’ll pass.”
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Justin Jackson
Justin Jackson@mijustin
For years, the rule for getting traction with a blog, newsletter, podcast, or YouTube channel was "consistency."

Generally, this meant publishing every week.

But nowadays, it seems a better strategy is to publish only when you have something compelling to say.

Thoughts?
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Justin Jackson
Justin Jackson@mijustin
For years, the rule for getting traction with a blog, newsletter, podcast, or YouTube channel was "consistency."

Generally, this meant publishing every week.

But nowadays, it seems a better strategy is to publish only when you have something awesome.

Thoughts?
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