When you're building a product, getting to product/market fit is the holy grail. You're looking for a market that has the ability to pay, and a product they're willing to pay for.
We're desperate to build something people want. So desperate, that we don't stop and consider what we're getting into.
I've come around to the idea that I just need to work on something that truly matters to me. I bought into all the talk about "product market fit" without really thinking hard about where I fit.
- Josh Smith, Talking Code
Yes, product/market fit is important, but it doesn't paint a complete picture. There's other factors you need to consider:
Before rushing to create a product, stop and ask: "do I even want to serve this market?"
Here's Marc Andreeson's definition of product/market fit:
"It's a good market with a product that can satisfy that market."
When he says "good market" he means a defined group that can pay for products.
By Marc's definition, dentists are a good market. They run profitable businesses. They're willing to pay to save time, save money, or make money. But just because they have problems to solve, doesn't mean you're the person to solve them.
This reminds me of Patrick McKenzie. He used to run a SaaS called Appointment Reminder. Before launching, our mutual friend Peldi asked him a question:
"Is optimizing the schedule of dentists' offices your passion?"
When Patrick answered "no," Peldi was exasperated:
"Then why are you committing to working on that for the next several years?!"
Serving an audience you don't like is one of the worst feelings in the world. You have to show up every day and answer their emails, fix their bugs, reset their passwords. To do customer research you need hang out with them a lot. To get sales? You have to go to tradeshows, make contacts, call them on the phone.
Put another way: if you don't like cats, don't start a feline rescue center.
In September, 2015 Marco Arment woke up to discover he had the #1 paid app in the App Store. The app was called Peace; an ad blocker for iOS. Despite earlier successes, like Instapaper and Overcast, he'd never achieved this before.
He should have been ecstatic; but instead, he was miserable. He described his inner conflict on his blog:
Achieving this much success with Peace just doesn't feel good, which I didn't anticipate, but probably should have.
I still believe that ad blockers are necessary today, but I've learned over the last few crazy days that I don't feel good making one.
Even though I'm "winning", I've enjoyed none of it. That's why I'm withdrawing from the market. I'm just not built for this business.
Here's another example of why product/founder fit matters:
I was at a conference when I met Chris. He'd spent his whole life in the lottery business. He noticed a huge opportunity: China and India were just getting into legal gambling. He'd just inked deals worth millions of dollars. He asked me if I wanted to join him.
I thought about it. I could see the potential: he had a product that governments overseas needed and wanted. Getting to that market first has huge advantages.
I declined the offer.
For me, gambling just doesn't fit. Working on a lottery product doesn't fit my values. I don't gamble, or play games at all, really. The money was attractive, but I couldn't see myself working on it every day. It's just not right for me.
I'm not saying we should only build products that are "exciting." A lot of products are boring and unsexy. That's OK. The key is to solve problems for a group of people you're passionate about. If you can make money doing that, without undermining your values, you're winning.
But how do you get there?
For Nathan and Rob, they had to move past being solo-founders. They had to hire a team of people.
In his interview with WPCurve, Rob spells it out:
I wanted to build something bigger, and I could not have built Drip alone.
Having full-time employees makes running a business much more complex. You have to pay the salaries, you have healthcare to cover, etc. But if you want to build a 7-figure SaaS business, you need people who are committed to your company and focused on making your product succeed…and the best way to get that is to hire a full-time team.
If you want to get to $1 million in sales, you're going to need to build a company. Does being a boss fit into your dream?
Managing a team requires a lot of sacrifice. You're responsible for making payroll, hiring, and firing. There will be months where cash is tight: in addition to stressing about your family, you'll be stressed about making payroll.
Often, when we "build our own thing" we're escaping from something else. We're running away from that soul-sucking job. We're tired of working on projects that don't mean anything to us personally. We're looking to do significant work.
Don't fall into the trap of looking for product/market fit to the exclusion of everything else.
You could do the hard work to build "your own thing" but find yourself right back where you started.
This is why product discovery is so important. Not only do you look for a problem to solve and a business opportunity along with it. You should also consider your (or your team's) core competencies. And that should not only include asking "can we do this?", but also "do we want to?"
If you're running away from a job you hate, don't run into a business you despise.