Tweets

Justin Jackson
Justin Jackson@mijustin
Replying to @coreyhainesco
@coreyhainesco Interesting to do a side-by-side analysis of what competitive products are doing.

I like putting common search term(s) in the H1 on the homepage.

It makes it really easy for someone looking for a tool to say: "Ah! Ok. I know what this is; this is what I'm looking for."
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: The biggest marketing mistake you can make happens *before* you've built the product:

🙅‍♂️ Choosing a category/problem where…
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Justin Jackson
Justin Jackson@mijustin
Replying to @firstadopter
@firstadopter I think “good ideas” are hard to come by.

The idea of paying to “unlock tweets” seems DOA to me.

Folks are just in a different mind-space here than they are on Patreon.

There’s not a strong “pull” for someone to want to see what’s behind the curtain of an exclusive tweet.
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Justin Jackson
Justin Jackson@mijustin
@seanwes (checks receipts)

Writing tweets
Recording podcasts
Making videos
Writing posts
Interacting in communities

Thinking, brainstorming, playing
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Justin Jackson
Justin Jackson@mijustin
Replying to @BrendanOfEarth
@BrendanOfEarth Yes enterprise is different.

However, I’m making a distinction here between “activation” and “long-term, continuous use.”

But you’re right; in the enterprise a company can force their employees to use the product!
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Justin Jackson
Justin Jackson@mijustin
Replying to @techlocis
@martinpilka I agree that this happens!

However, *using* a product is different than *payment*.

I’m specifically highlighting that we can’t provide the underlying motivation for someone to use our product.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
It's hard (impossible?) to generate user motivation (a long-lasting desire to use a product consistently).
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Justin Jackson
Justin Jackson@mijustin
@brhea Yes! Reducing friction can help improve activation.

I’m not sure it can drive ongoing usage though?

I’m sure it helps, but the underlying push/pull seems to be mostly outside a product’s control.
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Justin Jackson
Justin Jackson@mijustin
Replying to @jonathanstark
@jonathanstark Investing effort in trying to motivate unmotivated customers to use your product is probably not worth it (inside the product or outside the product).

At least, I’ve never seen it work in self-serve SaaS.

I can probably nudge people; but I can’t provide the underlying pull.
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Justin Jackson
Justin Jackson@mijustin
Replying to @jozacks
@jozacks Not so much with Transistor; but with other SaaS companies I’ve worked with, yes.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The challenge (for SaaS) is that the underlying desire has to be strong enough to consistently overcome inertia (month after month).

Some interesting nuance:

With web hosting, you generally only need to convince them once. Once the site is up, they'll pay for a long time.
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Justin Jackson
Justin Jackson@mijustin
Replying to @k_kristian
@k_kristian @tylertringas The challenge is that the underlying desire has to be pretty strong to consistently overcome inertia.

You might convince people to come to the gym once with the promise of beer afterwards... but it has to work over and over again.
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Justin Jackson
Justin Jackson@mijustin
Replying to @RickieTicklez
@RickieTicklez Just felt like: "I need it for these two things. It's already going to save me way more than $119.40 in time saved. I might need it for a few other things? Might as well just pay for premium."

(Mostly, $119.40 felt like a no-brainer)
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I imagine, for Canva, that's a pretty regular cycle:

People need it for a project; subscribe.
Project ends; they let their subscription expire.
Need it for another project; re-subscribe.

They can create more templates that match more use-cases, but they can't create motivation.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Example:

I signed up for Canva in 2015, and used it a ton.

But in the last few years, I've let my usage slip. They sent lots of prompts to reengage me, but none "moved me" to use it.

Last week, I had a project that needed it. Instant motivation! I paid $119.40 to reactivate.
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Justin Jackson
Justin Jackson@mijustin
Replying to @tylertringas
@tylertringas Yes! That's pretty good.

The only problem is that there's a sliding scale of what "want" means.

I might want to get fit, but not have the motivation to go to the gym.

I might want a good DSLR (and buy it!) but I just end up using my iPhone because it's more practical.
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Justin Jackson
Justin Jackson@mijustin
Replying to @PierreDeWulf
@PierreDeWulf Yes. I agree with you there. 💯

That's different than what I'm talking about: at a core level, it's hard (impossible?) to generate user motivation (a long-lasting desire to use a product consistently).
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Motivated people will learn incredibly complicated/unfriendly software (VIM, Photoshop, Pro Tools).

I’m not saying we shouldn’t be trying to make user-friendly software!

I’m just saying that it’s incredibly difficult for us, as software makers, to provide/create motivation.
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Justin Jackson
Justin Jackson@mijustin
Replying to @AndyBeard
@AndyBeard What’s interesting is that motivated people will learn incredibly complicated/unfriendly software (VIM, Photoshop, Pro Tools).
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
There’s probably not much you can do inside your product to motivate people to use it more.

People have to feel that pull themselves; they’re being motivated by a consistent problem or desire in their lives.
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Justin Jackson
Justin Jackson@mijustin
I’m not convinced that startups can solve for the “customers signing up and not using the product” problem.

The motivation to use a product seems completely based on the forces in someone’s life.

That “pull” has to be consistent/strong enough to translate into regular usage.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @annehelen: There's a tendency to view whatever those fully distributed companies are doing as weird or "not for us" but you know what e…
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Justin Jackson
Justin Jackson@mijustin
You haven’t lived until you’ve had your 12 year-old put you in a headlock and make you beg for mercy.
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Justin Jackson
Justin Jackson@mijustin
Replying to @iChris
@iChris It’s the only way I can DM him and get his attention, lol.

He ignores SMS? 🤷‍♂️
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Here’s him explaining on video.

(Yes, my son’s voice is way lower than mine 😂)
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Justin Jackson
Justin Jackson@mijustin
Any Unity devs out there?

My 16 year-old has some questions. 😅
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Justin Jackson
Justin Jackson@mijustin
Replying to @thisisbrians
@thisisbrians @nickwritesit @hnshah You said "learning HTML also used to be confusing."

That's just not true.

Also: I remember teaching friends to write HTML without a computer, on paper. Incredibly simple to teach/learn.
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Justin Jackson
Justin Jackson@mijustin
Replying to @NoCodeJac
@NoCodeJac @hnshah Lots of folks look at the avatar, or have "avatar recognition."

This is a long-recognized phenomena: @rrhoover/why-i-never-change-my-profile-pic-72de0daa2785" rel="noopener noreferrer">https://medium.com/@rrhoover/why-i-never-change-my-profile-pic-72de0daa2785
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Justin Jackson
Justin Jackson@mijustin
Replying to @hnshah
@hnshah @TylerMKing @tylertringas @nbashaw @m1guelpf Again, I *was* early:

- to usenet
- to ANSI art, and the demoscene
- to BBSes
- to fidonet
- to trading GIFs and binaries
- to the shareware scene
- to the web and HTML
- to web 2.0

I know how it feels to be early.

But this NFT stuff doesn't feel the same to me.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
It's like: "Who are you, again? Do we know each other? Have we met?"
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Imagine that Twitter is a house party.

Just a regular party: everyone’s dressed normally, having drinks, talking about stuff.

Inexplicably, a bunch of dudes show up dressed as mascots.

“Hey everyone! We’re here!”

Not saying we can’t adjust for that, but it feels super weird.
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Justin Jackson
Justin Jackson@mijustin
Replying to @hnshah
@hnshah @nbashaw I think it's still possible to be curious, and engage in transformative criticism.

I've dipped my toe in here and there (I have an old crypto wallet from 4-5 years ago), and I just got my first @m1guelpf tokens in my Rainbow wallet.

Curious; but can't fully embrace yet.
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Justin Jackson
Justin Jackson@mijustin
Just voted in 🇨🇦 #Elxn44

🟩 I voted for Andrea Gunner, @okshuswapgreens

I was impressed with her openness to new ideas, and thoughtfulness throughout her campaign.

After watching the debates, it was clear she would be an incredible representative for #vernonbc in Ottawa.
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Justin Jackson
Justin Jackson@mijustin
Replying to @hnshah
@hnshah Well, except y'all are here at the Twitter party and I can't tell who any of you are! 🤣
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Justin Jackson
Justin Jackson@mijustin
This new NFT-avatar trend is like someone saying “yo, meet me at the costume party, I’ll be dressed as a lion,” and when you arrive EVERYONE IS DRESSED LIKE A LION.
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Justin Jackson
Justin Jackson@mijustin
Replying to @pradeephenry
@pradeephenry @staydecent The question is, who do want doing that scrutiny:

Armchair experts on the internet?

or

Experts who have dedicated their lives (going to university, doing research, working in the field) to that discipline?
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: When people get deathly ill, they don’t get treatment from their pastor, politician, Nicki Minaj, Joe Rogan, or Bret Weinstei…
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Justin Jackson
Justin Jackson@mijustin
Replying to @valsopi
@valsopi As far as “profile recognition technology” goes, these Apes and Lions feel like a regression. 🤪
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Justin Jackson
Justin Jackson@mijustin
Replying to @magdalenakala
@magdalenakala @hnshah It’s also reasonable to challenge a claim (or burgeoning movement).

Shifting away from the status-quo has real world effects, which can be positive, benign, or negative.

It’s worth exploring the underlying assumptions, and possible outcomes.

Transformative criticism FTW.
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Justin Jackson
Justin Jackson@mijustin
Replying to @emd
@emd Tell stories.

Here’s one from me:

I personally know a vaccine-hesitant father from my area who is now intubated and fighting for his life in a Vancouver ICU bed.

He has young daughters, and his prognosis is grim.

It’s heartbreaking. 💔
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Justin Jackson
Justin Jackson@mijustin
Replying to @rskopecek
@rskopecek What’s a reasonable example of a systemic breakdown of the process due to ego, power, and profit seeking?
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Justin Jackson
Justin Jackson@mijustin
@staydecent Unfortunate that Mark Humpfries doesn’t offer an alternative to peer review in that article? 🤷‍♂️

What’s the alternative? “Be like Einstein?”
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Justin Jackson
Justin Jackson@mijustin
@staydecent That’s the beauty of the peer-review process: it exposes bad ideas, bias, political influence, and mistakes.

It’s not perfect, but it’s the best system we’ve found.

Any scientist can do “discourse;” but they’re not all doing real research.

https://time.com/5709691/why-trust-science/
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
You know that saying: “eventually your heroes will do something that disappoints you?”

The *same* is true with individuals in science and medicine.

Individuals are fallible; they make errors!

That’s the beauty of the peer-review process: it exposes bad ideas and mistakes.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What’s great about science is that every claim has to be evaluated and independently replicated, multiple times.

Science doesn’t care about the “cult of the individual.” It doesn’t matter how well-known/popular an expert is.

You can’t make a claim based on reputation alone.
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Justin Jackson
Justin Jackson@mijustin
@staydecent Science doesn’t care about the “cult of the individual.” It doesn’t matter how well-known a doctor is.

What’s great about science is that every claim has to be evaluated and independently replicated, multiple times.

You can’t make a claim based on reputation alone.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ProfeLuke
@ProfeLuke @secos Science doesn’t care about the “cult of the individual.” It doesn’t matter how well-known a doctor is.

What’s great about science is that every claim has to be evaluated and independently replicated, multiple times.

You can’t make a claim based on reputation alone.
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Justin Jackson
Justin Jackson@mijustin
Replying to @msurguy
@msurguy For some, the cognitive dissonance is so strong.

It is possible for people to change their minds, but it typically happens slowly.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ProfeLuke
@ProfeLuke @secos Put your stats hat on.

Those doctors, and those treatments, are outliers.

Statistically, and scientifically, they are insignificant (at least until they go through the process of rigorous review)

When you go to the emergency room, they’re not treating you with fringe theories.
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Justin Jackson
Justin Jackson@mijustin
When people get deathly ill, they don’t get treatment from their pastor, politician, Nicki Minaj, Joe Rogan, or Bret Weinstein.

They go to the hospital.

They seek out doctors because, deep down, they know that medical expertise (based on science) is their best chance at life.
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Justin Jackson
Justin Jackson@mijustin
Props for recognizing that "building a team with part-time contractors" wasn't working, and talking about it publicly. 👍

Founders often take cues from each other ("dang, should I be building my company like that?").

It's nice to see the results from real-world experiments. https://twitter.com/Shpigford/status/1437553757651415043
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: Ways to grow professionally:

- Podcast
- Give a talk
- Write a blog
- Take a course
- Ask for a raise
- Go to meetups
- Get…
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