Tweets

Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
"Email newsletters aren't effective anymore: I used to get 95% open rates on my email newsletter, but now I only get 30%."

Maybe your readers are still engaged, but the quality of your data has gotten worse?

(For example, maybe more email clients are blocking tracking pixels)
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Justin Jackson
Justin Jackson@mijustin
We often use data to make decisions.

But often, we're using "bad data."
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Justin Jackson
Justin Jackson@mijustin
Want to give a shout out to @studiofellow.

He's already one of the best designers and writers I know.

Then, he told me he was going to teach himself to code his own SaaS.

To be honest, I was sceptical.

But he totally did it!

His work on https://mod-dot.com/ is inspiring.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: This seems like a good process for exploring a new business:

- Begin researching the idea and see how it feels. 🙋‍♀️
- If it…
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The key is to get out quick if it doesn’t feel right.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
This seems like a good process for exploring a new business:

- Begin researching the idea and see how it feels. 🙋‍♀️
- If it feels right, keep going! 👍
- Doesn't feel right? Get out quick. 💨
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Justin Jackson
Justin Jackson@mijustin
In an interview, @richardbranson shared how he evaluates new ideas:

“When we start a business from scratch, we put our toe in the water. If the water doesn't feel too cold, then we start building it slowly. But if it doesn't feel right, we knock it on the head pretty quickly.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @zkahn
@zkahn I’ve never thought about this before.

WHAT IS THIS?
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Justin Jackson
Justin Jackson@mijustin
Replying to @randfish
@randfish In retrospect, do you wish you’d taken the offers?

Right now it feels like I (foolishly?) want to run @TransistorFM for a long time.
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Justin Jackson
Justin Jackson@mijustin
Good morning snow!
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Justin Jackson
Justin Jackson@mijustin
RT
RT @Pinboard: Censorship issues aside, Medium will eventually go under and you will be sad that you lost that 2012 article you forgot you w…
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Justin Jackson
Justin Jackson@mijustin
It's interactions like these that make me want to keep doing @transistorfm support forever. ❤️
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Justin Jackson
Justin Jackson@mijustin
Replying to @jaimzuber
@jaimzuber Is that the only variable that matters?

What about:
- what competitors are charging
- what customers are willing to pay
- price elasticity of demand
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Justin Jackson
Justin Jackson@mijustin
Replying to @pauldm
@pauldm Meaning, if you’re brand new and unproven, you might need to price lower in order to earn trust.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: Generally, your pricing should reflect:

- the value you give,
- the market segment you're targeting,
- the economy (weak/str…
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Justin Jackson
Justin Jackson@mijustin
Replying to @alphacolin
@alphacolin Drinking coffee! ☕️

My kids are past the “dripping maple syrup on their head” stage. 😜
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Justin Jackson
Justin Jackson@mijustin
Replying to @morganandrewv
@morganandrewv The full Wikipedia definition points to the “profit maximizing” and “selling on emotion” nature of value-based pricing.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
And on Oct 26, 2019 I wrote this note.

Don’t ask.
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Justin Jackson
Justin Jackson@mijustin
Is Justin currently eating cereal?

✅ Yes
🔳 No
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Justin Jackson
Justin Jackson@mijustin
Replying to @LandonB32
@LandonB32 Yes! We recently decided to accept a few enterprise clients to see what the process was like.

😳 their procurement process was 🤯
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Generally, your pricing should reflect:

- the value you give,
- the market segment you're targeting,
- the economy (weak/strong) you're in,
- the stage of your company,
- customer demand.

"Charge more" can be good advice.

But, depending on the context, so can "charge less."
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Also, remember what happens when you’re on the receiving end of someone raising their prices.

When companies like Netflix (b2c) or Intercom (b2b) raise their prices, you probably don’t like it.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
But the answer can’t always be “charge more.”

There’s no nuance in that answer. We treat “charge more” like a pricing panacea.

Pricing a (given product) in a (given market) is more complex than that.

https://justinjackson.ca/charge-more
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Certainly:

If you’re serving enterprise clients, you should charge more because you’re going to have to put up with a lot of bullshit.

If you’re charging $100 / hr, but everyone else in your industry is charging $200, you should charge more (especially if you’re as good).
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
For example, does the “charge more” advice apply regardless of context?

If we’re in a recession should we charge more?

If the industry standard is to pay $1000, should we charge 2x more?

If you haven’t had a sale in 3 months, should you still charge more?
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Also, when you say “charge more,” how much more are we talking about?

Is it “everyone should charge 2x more than they’re charging now?”

Given all the variables that go into pricing, why is the advice always charge *more*?
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
When folks yell out “charge more!” on the internet, I want to know:

“Charge more” compared to what?

Is it:
- Charge more compared to other people in your industry?
- Charge more compared to what you charged last year?
- Charge more than other people in your state?
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Most products and services should charge a reasonable multiple of the value they provide.

Example:
If my service brings you $100k of business, it’s reasonable for me to ask for 10%-30% of that.

Unfortunately, most transactions aren’t that cut-and-dry (or that simple).
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I’m all for people earning more.

(And yes, some folks need to raise their prices)

But, without context, advice like “charge more!” and “use value-based pricing” isn’t helpful.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
(What’s more valuable than a substance essential for life?)
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Justin Jackson
Justin Jackson@mijustin
If everything used “value based pricing” a bottle of water would be $100.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ninjaparade
@ninjaparade We just switched to Public Mobile and really like it. Our bill is probably 50% cheaper.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ogrover
@ogrover Exactly! Who does all this targeting *really* serve in the long run?

Podcasters connect with audiences of listeners, and build trust with them over time. Why would we endanger that trust?
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Justin Jackson
Justin Jackson@mijustin
"If you want to take something more seriously, do it publicly. Social pressure forces you to up your game." – @JamesClear
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