This is a classy move
After two outages on their chatting app Campfire, 37signals sent out this tweet:
Nobody will be paying for Campfire this month. We didn’t earn a dime after two outages within one week. So sorry for the disruption.
A great example of good customer support.
Notes from Justin Jackson
Startup stories, lessons, and tips.
Sent on Saturday mornings.
(Read it while you drink your coffee)