Tweets

Justin Jackson
Justin Jackson@mijustin
Everyone wants to build something that customers want, but very few are willing to observe (and listen to) folks to see what they want. 😄
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Justin Jackson
Justin Jackson@mijustin
Let's do a Show & Tell day! 🎉

Reply, and show me something you've made lately.

(It could be a screenshot, an app, a video, a photo, some art, writing, a drink...)
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
In most cases, your best customer is going to be an employee who has the company credit card, and doesn't need to get approval.

(It's easy to spend someone else's money)

This is why *solopreneurs* don't always make good customers. They're spending *their* money!
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Justin Jackson
Justin Jackson@mijustin
Love @jlinowski's idea here:

"Here's the DIY price. Or... we could do it for you." 💯👍
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Justin Jackson
Justin Jackson@mijustin
Often we want to get "more done, in less time."

Lately I've been thinking about getting "only the important things done, in less time."
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Justin Jackson
Justin Jackson@mijustin
Some people disagree with me, but...

I think finding your ideal customer is your #1 priority.

(Even before you think of a product idea)
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Justin Jackson
Justin Jackson@mijustin
LESS OF THIS:
Whining.
Stressing.
Complaining.
Procrastinating.
Comparing.
Wishing.
Lazing.

MORE OF THIS:
Creating.
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Justin Jackson
Justin Jackson@mijustin
This about the time of night where I can’t wait to have a coffee tomorrow morning.
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Justin Jackson
Justin Jackson@mijustin
Here is my definition of product-market fit:

"Identifying a good market (category, audience, niche) and then creating a product that the market wants to buy, at a cost that generates good margins, and at a frequency that produces scale."
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Justin Jackson
Justin Jackson@mijustin
I'd like to see more tech people take an "ethics first approach" to new ideas/tech.

I propose doing an "ethical S.W.O.T. analysis" in the earliest stages of an idea.
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Justin Jackson
Justin Jackson@mijustin
One thing we haven’t been able to decentralize is distribution.

Indies who create newsletters, podcasts, blogs, music, art on decentralized protocols (RSS, email) are still getting all their traffic from Google, Twitter, FB, Spotify, Apple, etc.

We’re not truly free (yet).
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Justin Jackson
Justin Jackson@mijustin
What kills startups?

It's not "bad" marketing
It's not "bad" product
It's not "bad" team

(Although those are all crucial ingredients)

What kills startups is LACK OF DEMAND.

Customer demand is your business' oxygen. Without it, all the other parts are useless.
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Justin Jackson
Justin Jackson@mijustin
This is what Putin’s “liberation” of Ukraine looks like.

This is the town of Borodyanka, just northwest of Kyiv.

Originally liberated in 1943 after Nazi occupation. Now, reduced to rubble by Putin’s army.

Absolutely horrifying.

🇺🇦❤️
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Justin Jackson
Justin Jackson@mijustin
I was able to take a few days off, drive out to Revelstoke, and to go snowboarding with my brother and his friend.

Really nice to spend time with him. 👍
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
For me, this is the ultimate setup:

🔥 Remote work, but at a coworking office

Since 2012, I’ve shared an office close to my house, and walk there every day.

✅ No car commute
✅ Daily exercise
✅ Work with friends
✅ No ppl looking over my shoulder
✅ No office politics
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Justin Jackson
Justin Jackson@mijustin
“I don’t invent anything, I start where the others came from.” – Lamborghini
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Justin Jackson
Justin Jackson@mijustin
Replying to @APompliano
@APompliano This is a ridiculous take.

The *verified* Litecoin account tweeted an official press release stating something as fact. Of course, that will get spread.

Since finding the truth, all major outlets quickly published an update.

This is not a time to knock the news media.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
50% of this conversation is Zuck and Ek complaining about Apple.

Apple's not perfect, but hearing Zuck and Ek talk about a "level playing field" is absolutely laughable.

Both Facebook and Spotify play the same games: monopolistic control wherever they can get it.
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Justin Jackson
Justin Jackson@mijustin
This is leadership:

"I know that the forces that divide us are deep and real. History, faith, and reason show the way of unity. We can see each other, not as adversaries, but as neighbors. We need to stop the shouting and lower the temperature. Unity is the path forward."
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Justin Jackson
Justin Jackson@mijustin
Seinfeld gives the best interviews.
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Justin Jackson
Justin Jackson@mijustin
What's the best way to prepare for an economic downturn?

(Both personally and in your business)
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Justin Jackson
Justin Jackson@mijustin
😩 Hunting for a new business idea is incredible difficult.

In the last episode of @pjourneypod, Noah talks about how frustrating that process can be.

(I agree! I've been there)

I recorded a response here:
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Justin Jackson
Justin Jackson@mijustin
If you don't read twitter all day, but then read it at 7pm, the algorithmic timeline is really good. All you see are the top tweets that you missed. 👍
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I was reminded of this concept again this morning while reading @pjrvs' book (Company of One):

"Sales increase when you honestly evaluate what someone needs and then teach them the value of what you're selling."
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Justin Jackson
Justin Jackson@mijustin
The more I think about it, the more insane this Spotify news is:

- Acquired Gimlet for $230M
- Acquired Anchor for $?
- Going to spend up to $500M on acquisitions this year

First, Gimlet was valued at $70M before this deal. Spotify paid $160M more than that.

Second...
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
☝️ Once you've answered those questions, ask yourself:

1. Do you like the intended audience? Do you have a built-in advantage there? Do you know how to reach them? Do they pay for things?
2. Does your tool give them so much value that they'll use it and pay for it?
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Justin Jackson
Justin Jackson@mijustin
Why is follow-up important?

When you follow up you get the "real truth" about your idea.

"That sounds cool" will either turn into:

"Sorry, I'm not really interested."

or

"Yes! I'm signing up right now."
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Justin Jackson
Justin Jackson@mijustin
Working on a new @megamaker idea (maybe I’ll launch it next week?)
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Justin Jackson
Justin Jackson@mijustin
Most of us aren't going to be superstars at ONE BIG THING.

Instead, combine together your:
- strengths ("extreme focus")
- weaknesses ("anxiety")
- skills ("public speaking")
- occupation ("programmer")

and create a persona that's unique to you.
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Justin Jackson
Justin Jackson@mijustin
Weight Watchers doesn't sell diets; they sell weight loss.

Don't sell features; sell results!
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Justin Jackson
Justin Jackson@mijustin
Most web apps don't realize how often their users are manually copying & pasting data from their app to Excel to get the reports they need.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
More remote workers should start “community offices” in their neighborhoods.

I’ve done it for the last 10 years, and it’s the best way to do remote work.

https://justinjackson.ca/wfh
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Justin Jackson
Justin Jackson@mijustin
Advertisers aren’t going to like links being stripped of their titles on X either.

This ad has a hyperlink that’s completely hidden from the user.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
3. Find a good market with good fundamentals.

Look at the sum of demand for the category you're considering:

Number of potential customers
How much they spend
The frequency at which they buy
Their willingness to pay

Then, observe if there's a strong desire for something new.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Parenting small kids requires an enormous amount of energy.

If you're trying to do that *and* work a full-time job *and* bootstrap something on the side... that's just a lot.

If I had to do it again, I would:

a) just wait to bootstrap
or
b) raise funding so I could quit my job
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Justin Jackson
Justin Jackson@mijustin
"Open standards (like RSS, email, the web) are ultimately better for creators and podcasters than centralized platforms."

In this episode, @arvidkahl and I got fired up about how decentralized protocols benefit indie founders/makers. 🔥
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Justin Jackson
Justin Jackson@mijustin
Reality is more nuanced.

People are underpaid for all sorts of reasons.
(Many folks are also overpaid for their skill level! 😜)

Knowledge workers often increase their pay level simply by switching jobs (without improving their skill level). https://twitter.com/danmartell/status/1634918743188082688
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Justin Jackson
Justin Jackson@mijustin
🤦‍♂️
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Justin Jackson
Justin Jackson@mijustin
Lol. Talk about a direct sales pitch. 😜
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Justin Jackson
Justin Jackson@mijustin
“Instead of asking ‘who is my customer?’ I tend to think about ‘what are they trying to do?’”
@mjwhansen

💯 this.

Often, the characteristics of a customer don’t matter.

What matters is “what are a bunch of people searching for?”
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
I own a Tesla and $TSLA stock.

But Elon’s behavior and rhetoric have pushed me away.

I can’t recommend Tesla anymore, and won’t be buying any more of their vehicles unless Elon is replaced as CEO.
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Justin Jackson
Justin Jackson@mijustin
In terms of UX, I think founders and customers want the same thing:

“A product so good, people tell their friends about it."
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Justin Jackson
Justin Jackson@mijustin
Chased the sun today at Silverstar.
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Justin Jackson
Justin Jackson@mijustin
This is me.

Playing with a husky puppy.

In northern Alberta, Canada.

In the early 1980s.
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Justin Jackson
Justin Jackson@mijustin
I know y'all are going to make fun of me for this but...

How are front-end devs editing HTML tables in a text editor?!? 🤯

Back in the 90s, we edited tables visually; feels way easier to me.

Am I missing a workflow/way of thinking about this?

(Or am I just 👴)
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Justin Jackson
Justin Jackson@mijustin
How's everybody doing today?
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Justin Jackson
Justin Jackson@mijustin
This is a dumbass take, Naval.

1. Twitter has plenty of competitors with more reach.

2. Trump has plenty of other channels (um, national tv address? News conferences on demand?)

3. Trump is still President, Biden’s the next President, and Jack is neither of those things. https://twitter.com/naval/status/1347695996055142403
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
One danger with “hustling your way to success” is that it can work... for a short time.

But eventually, the underlying fundamentals take over.

Low margins lead to burnout.

You can paddle for awhile, but what you really need is wind in your sails.

⛵️
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Justin Jackson
Justin Jackson@mijustin
One of the hardest stages in life is the "almost, but not yet."

You can see your goal, off on the horizon, but you know that it's still miles away.

You're tired, stretched thin, and starting to feel desperate.

What helps?

Almost always: "having more margin before you start."
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What does demand look like, practically?

It’s people *already in motion.*

They’re already searching.
They’re already thinking about it.
They’re already trying to solve the problem.
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Justin Jackson
Justin Jackson@mijustin
A series of bad ideas can lead to a good idea.

But it's unlikely that focusing on a mediocre idea will transform it into something great.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Also, in terms of *young talent*, it feels like I know way more up-and-coming @laravelphp developers than Rails devs.

Many of them are high school students who have already released their own, well-designed SaaS apps. 🤯
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Justin Jackson
Justin Jackson@mijustin
Curious: who's moving (or has moved) because of COVID?

🏙️ ➡️ 🏠
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Justin Jackson
Justin Jackson@mijustin
“Only one measure has been effective against coronavirus: extreme social distancing.”

Employees should be working from home.

Schools, especially, should be closed.

Conferences should be postponed.

https://amp.theatlantic.com/amp/article/607675/
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Justin Jackson
Justin Jackson@mijustin
I love @noplanstomerge.

It’s a comedy podcast pretending to be a programming podcast but it’s secretly a philosophy podcast.
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Justin Jackson
Justin Jackson@mijustin
Wow @TransistorFM customer support gets quiet during 🇺🇸 Thanksgiving.

Hardly any new tickets today!
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Currently, neither of us are earning an equivalent salary to what we left behind, but the company is making enough to pay our personal bills. 👍
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
This principle holds true for most software products as well.

Technical complexity does not intrinsically make a product more marketable or profitable (even though it might cost more to produce).
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Justin Jackson
Justin Jackson@mijustin
Last night, I dreamt that @derrickreimer bought a yacht and a bunch of us went for a cruise.

It was fun, until a guy put his hand in my glass of water.

We were about to fight, but Derrick burst into the room and yelled: “Who wants Twizzlers?” and totally diffused the situation.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
What's an example of a good niche?

Shopify stores.

There are over 500,000 active stores running on Shopify. These are businesses, with revenue.

They will gladly pay you $ if you help them earn $$$ more from their store.

(my friend @JordanGal, at @CartHookis banking on it!)
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Justin Jackson
Justin Jackson@mijustin
"Instead of rushing around aimlessly, wait quietly for the right moment." – @timoreilly
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Justin Jackson
Justin Jackson@mijustin
🤔 In most vocations, the retired veterans can teach you a lot.

👷‍♂️ Construction workers: "Move into a desk job before your body gives out."
👩‍🏫 Teachers: "You can't depend completely on your pension when you retire."

The thing is, we don't really have this in Web 2.0.
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