Tweets

Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Big megacorps are giving small businesses the shakedown:

1. Google will sell ads to your competitors for your business name and show those above you in search results.

2. Using the Gmail API? You now need to pay $15K to $75K for annual security audits.
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Justin Jackson
Justin Jackson@mijustin
Replying to @joecampo
@joecampo @WaterlooAlex @engers When you say "you" are you talking about the user?

Because, if you're the vendor *serving those customers* you will get the complaints directed at you.

Saying "it's just the customer's responsibility" is equally asinine, when the vendor could simply manage all this in Stripe.
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Justin Jackson
Justin Jackson@mijustin
Replying to @alexblackca
@WaterlooAlex @engers C’mon.

So many bad scenarios here!

1. Customer forgets to cancel Apple subscription.
2. They sign up on the Android version and start paying there.
3. Even worse, they need to receive their bills on the 1st of the month, but now their Google Play bill comes on the 7th.
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Justin Jackson
Justin Jackson@mijustin
Replying to @alexblackca
@WaterlooAlex What app is this for?

As someone who is constantly updating billing info in Stripe, modifying plans, updating invoices (adding VAT info) I am honestly flabbergasted that anyone administrating billing plans would want that spread across multiple billing platforms.
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Justin Jackson
Justin Jackson@mijustin
Replying to @engers
@engers You don’t find these arbitrary rules asinine and worth fighting against?
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Justin Jackson
Justin Jackson@mijustin
Replying to @alexblackca
@WaterlooAlex I’m honestly befuddled that anyone would want anything other than Stripe (or similar) as their “single source of truth” for subscriptions.

How do you have that set up practically? You have have a webhook for Apple subscriptions that notifies a central billing system?
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Justin Jackson
Justin Jackson@mijustin
Replying to @engers
@engers Yes, but in this case, Apple says they can't disable IAP.

So some % of customers will be able to sign up for Apple subscription... which complicates everything.

Basecamp *wants* to use a single billing system (the one they have set up for their web app).
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Justin Jackson
Justin Jackson@mijustin
Replying to @engers
@engers You’re missing my point. Anytime you’re asking the customer to update their credit card, you’re dramatically increasing the chances of losing that customer.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
All the folks replying saying: “it’s not a big deal to cancel your Apple subscription and create a new subscription on the web/Android...”

Um, not a big deal to get customers to update their credit card details?

There’s a reason that expired cards make every SaaS company 😱.
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Justin Jackson
Justin Jackson@mijustin
Replying to @engers
@engers How does that work practically?

1. I ditch my iPhone
2. Buy a new Android and log into Hey
3. I now have to create a whole new billing profile? I get charged at different time of month? I can’t access my old receipts on the platform?
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Justin Jackson
Justin Jackson@mijustin
Replying to @Maciah
@Maciah How does that work? Apple hands over the billing info?
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Justin Jackson
Justin Jackson@mijustin
This is a good point: IAP really doesn’t make sense for multi-platform SaaS apps.

If I’m on iPhone, and I switch to Android, what happens?

https://hey.com/apple/iap/
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Justin Jackson
Justin Jackson@mijustin
Replying to @wilburpowery
@wilburpowery @ianlandsman If the issue is adding IMAP/POP support for additional services (the way Gmail does) that would be one way forward for Hey.

(Gmail iOS app doesn’t allow you to specific the protocol for your gmail address, it just auths)
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Justin Jackson
Justin Jackson@mijustin
RT
RT @arvidkahl: A quick reminder that the wonderful folks at @TransistorFM have created a list of bootstrapper-created and bootstrapping-rel…
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Justin Jackson
Justin Jackson@mijustin
Replying to @takeitev
@takeitev We test drove the 2019 Bolt, the 2020 Leaf, and the Model 3.

We settled on the Model 3. 👍
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Justin Jackson
Justin Jackson@mijustin
RT
RT @saronyitbarek: Working on a new project! It’s all about a new way of learning through audio. If that sounds like something you’d be int…
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Justin Jackson
Justin Jackson@mijustin
Thanks for all the birthday wishes y’all!
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Justin Jackson
Justin Jackson@mijustin
RT
RT @TransistorFM: Recently, we’ve had lots of folks migrate their podcast to Transistor.

If you’re looking for an independent podcast host…
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman @einarvollset So weird that you’re defending a company with a $1 trillion market cap Ian. 😉

We wouldn’t allow Chrome to take 30% of our SaaS revenue to be “on their platform.”

This isn’t like building a Shopify add-on. This is an independent app, that needs to be installed on a popular OS.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman That’s what I meant. They’d already been talking to Apple this whole time. Apple was telling them this whole time it was approved, now on launch, they’re reversing.
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman All I can say is: I’ve been using Hey for the past few months, and I really like it. 😜
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman I’ve really liked having the control.

In practice, it ends up being good.

Gmail doesn’t “automatically filter out VCs cold emailing you.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman It’s more like: “I don’t want to receive emails from Amazon reviews and I don’t want to go into me settings to figure out how to stop it. I’ll just click the 👎 and not have to think about it anymore.”
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Justin Jackson
Justin Jackson@mijustin
Replying to @ianlandsman
@ianlandsman It’s not.

This is a more graceful way to say: “I don’t really want to hear from this person/organization anymore.”

I don’t always want to create a spam complaint for the sender (which ends up affecting deliverability).
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Justin Jackson
Justin Jackson@mijustin
Replying to @thejonotron
@thejonotron @jonbuda Steps:
1. Click "Share" (upper-right)
2. Choose Publish
3. Choose Audiogram
4. Scroll through the "Template and shape" gallery
5. Click "Publish"
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Justin Jackson
Justin Jackson@mijustin
Replying to @nbashaw
@nbashaw It took me awhile to get used to it, but now I love it.

It’s great to be able to say: “you know what? I don’t want to hear from the person/org again.” And then it’s just gone.

You’re not lodging a spam complaint against them, you’re just not inviting them into your space.
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Justin Jackson
Justin Jackson@mijustin
Replying to @nbashaw
@nbashaw I’ve been using it for awhile and I mostly like it.

It feels fresh.

My favorite is “Reply all focus mode.”
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Justin Jackson
Justin Jackson@mijustin
I’ve started snapchating again.
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Justin Jackson
Justin Jackson@mijustin
"The whole internet is just patchwork of pipes and duct tape." – @jonbuda
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Also: how is Minecraft still a thing?

We just got another license (for the PC) this quarantine.

That means we’ve bought it:
- 3x on desktop
- 2x on console
- 3x on iOS

This game was first released in 2009 and it’s still selling.
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Justin Jackson
Justin Jackson@mijustin
Watching my son play Minecraft.

“Ok, now I’m going to create a nether portal by adding water to this lava in an underground cave.”

Um, what?

How do they figure all this stuff out!?!

https://youtu.be/HDlUO0s2qcE
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Justin Jackson
Justin Jackson@mijustin
Replying to @CasJam
@CasJam @ianlandsman I love being able to say: “I never want to get email from this person.”

No hunting for an unsubscribe, no marking it as spam.
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Justin Jackson
Justin Jackson@mijustin
Replying to @CasJam
@CasJam @ianlandsman I’ve been using Hey for a few months.

The first few days, you’re screening a lot of folks (especially if you haven’t added any contacts and if you’re forwarding old email).

But, gradually it diminishes and it’s a lot better.
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Justin Jackson
Justin Jackson@mijustin
RT
RT @mijustin: "How many people want what you're selling?"
"How much are they willing to pay?"
"What does it cost to serve them?"
"Do they w…
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Justin Jackson
Justin Jackson@mijustin
RT
RT @cheriehu42: In case it helps with perspective in the media salary conversation, I'm on pace to make ~$80,000/year from my Patreon page…
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Justin Jackson
Justin Jackson@mijustin
RT
RT @elamin88: .@sandela said something on her podcast that stuck with me, on how all this energy and all these protests are possible becaus…
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Justin Jackson
Justin Jackson@mijustin
My kids convinced me to play Monopoly.

Pray for me.
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Justin Jackson
Justin Jackson@mijustin
"There are a lot of White people out there who are waiting for Black people to give them permission to live. That's up for you to figure out! Indicate your values through ongoing action." – @RachRodgersEsq
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
So much of business success happens when an entrepreneur stumbles on a market with a lot of demand.

"Instead of trying to create demand, they're managing the huge demand." – @sivers

The next key to success is how you respond to that demand: what you offer and how you offer it.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
The best markets have a healthy amount of word-of-mouth: people naturally talk about certain products/services because there's strong inherent demand.

The reason people will share *your* product/service is they like the way *you* do it.
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Justin Jackson
Justin Jackson@mijustin
Replying to @noahwbragg
@noahwbragg It's a big part of it, but not the only dynamic.

But the best markets have a healthy amount of word-of-mouth. People sharing your product/service because there's lots of demand inherent in the market itself and people like the way *you* do it.
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Justin Jackson
Justin Jackson@mijustin
Replying to @mijustin
Everyone thinks that marketing is the hardest part of the equation.

But in reality, it's "How many people want what you're selling?" It's finding a market that has strong demand.
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Justin Jackson
Justin Jackson@mijustin
"How many people want what you're selling?"
"How much are they willing to pay?"
"What does it cost to serve them?"
"Do they want to buy it from you?"
"How often will they show up?"
"How can you reach them?"

Your success in business will be determined by these questions.
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