Zappos is wow
Today I toured the Zappos head office in Las Vegas. I had read Tony Hsieh’s book, Delivering Happiness, and was eager to see the concepts he’s talked about in-person.
Wow. I am blown away.
Zappos.com is the world’s largest online shoe store, but they’re probably better known for their amazing corporate culture. During my tour, I was able to experience that culture first-hand.
(more…)Published on January 31, 2012
My rant on customer support for web apps
Update: I’ve created a follow-up to this post here.
I am employed by a software company. Offering great customer support is baked into our culture. So when I go out and purchase other software services, I (foolishly) expect to receive the same level of service that we offer our customers. And then reality slaps me in the face. This is the story of my yesterday.
(more…)Published on September 23, 2011