Pretty doesn’t sell
I was fed up. After suffering with my low-cost web host for years, I decided to switch. I was fed up with poor up-time, slow load times, and bad customer support. The price was cheap ($5/month), but I needed something…
If you work with pixels you should be thankful
Months ago, while exiting my office, I ran into a man installing carpet in the hallway. On his hands and knees, he was applying glue to the floor, and then carefully affixing the carpet tiles. We’d made small talk before….
Meshwest Edmonton
Yesterday I attended the Meshwest conference in Edmonton. Meshwest is a uniquely Canadian tech conference, birthed out of the Mesh conference in Toronto. I think it’s a great conference, with a great concept. It’s biggest challenge is that most folks in…
My rant on customer support for web apps
Update: I’ve created a follow-up to this post here. I am employed by a software company. Offering great customer support is baked into our culture. So when I go out and purchase other software services, I (foolishly) expect to receive…
The coupon code is a slap in the face
You’ve decided to pay for something on the web. After hours of research, comparison shopping, and trying the demo it’s time to make the plunge. You click “Buy Now,”, enter your credit card information and you’re just about to click…
Why are people looking at your website?
It’s easy to forget about our visitors and focus on what we want in our website: perhaps a pretty design, a robust online catalog, or a flashy animation. Let’s look at your site from your audience’s perspective.
