Zappos is wow
Today I toured the Zappos head office in Las Vegas. I had read Tony Hsieh’s book, Delivering Happiness, and was eager to see the concepts he’s talked about in-person. Wow. I am blown away. Zappos.com is the world’s largest online…
My rant on customer support for web apps
Update: I’ve created a follow-up to this post here. I am employed by a software company. Offering great customer support is baked into our culture. So when I go out and purchase other software services, I (foolishly) expect to receive…
