Zappos is wow
Today I toured the Zappos head office in Las Vegas. I had read Tony Hsieh’s book, Delivering Happiness, and was eager to see the concepts he’s talked about in-person. Wow. I am blown away. Zappos.com is the world’s largest online…
Your idea needs a passionate believer
Just watched Derek Sivers’ great video on leadership. It reminded me of when I decided to start a wedding video company. I was young, 18 years old, and in my first year of college.
Louis CK sucks at social media, but he sure can sell
I just bought Louis CK’s new comedy special, Live at the Beacon Theater, online. I went to Louisck.com, slammed $5 PayPal dollars down on the counter, and I downloaded the 1.2GB of video from his site. Judging from the response…
Are you in love with the idea, or with customers?
Most of us have, at some point, been in love with the idea of running a business. For me, it was in college and wanting to run snowboard shop. For others, it might be running their own coffee shop or a…
Meshwest Edmonton
Yesterday I attended the Meshwest conference in Edmonton. Meshwest is a uniquely Canadian tech conference, birthed out of the Mesh conference in Toronto. I think it’s a great conference, with a great concept. It’s biggest challenge is that most folks in…
My rant on customer support for web apps
Update: I’ve created a follow-up to this post here. I am employed by a software company. Offering great customer support is baked into our culture. So when I go out and purchase other software services, I (foolishly) expect to receive…
No one knows what they’re doing
“No one will tell you what to do. The secret behind business is that no one really knows what they’re doing. Business people often look like they know what they’re doing, but they don’t. That’s actually pretty empowering for entrepreneurs.”…
How changing your market can save your product
The other day, I was picking my daughter up from a birthday party. The father of my daughter’s friend is an arborist. Essentially, he makes his living pruning and caring for trees. He’s owned his own business for 12 years….
The coupon code is a slap in the face
You’ve decided to pay for something on the web. After hours of research, comparison shopping, and trying the demo it’s time to make the plunge. You click “Buy Now,”, enter your credit card information and you’re just about to click…
I worked a day at 37signals, and I liked it
Recently 37signals opened their new office. It’s beautiful and functional… [but] I now believe Zappos’ chaotic and messy offices are much more effective at promoting happiness and innovation. – Ryan Carson, Think Vitamin blog post In February, Ryan Carson of…
