Pretty doesn’t sell
I was fed up. After suffering with my low-cost web host for years, I decided to switch. I was fed up with poor up-time, slow load times, and bad customer support. The price was cheap ($5/month), but I needed something…
Twenty dollars in an envelope
People are happy to pay for things that are good. Don’t be afraid to charge for your services. – Jason Fried, 37signals Kyle and I recently interviewed Jason Fried, of 37signals, for our podcast Product People. He had a great story…
How (not) to validate your idea
“How do I validate my idea?” is one of the top questions Kyle and I get on our podcast: Product People. Based on the interviews we’ve done, and my own experience, I’d like outline what I’ve seen work, and what…
Why it’s not enough to build a product that people want
I recently interviewed Rob Walling for the Product People podcast. Rob’s story Rob is the man behind products like HitTail, DotNetInvoice, and Drip. But he also helped start a movement of micropreneurs: solo-founders, who launch their own products. These small startups don’t…
What the People of Wal-Mart actually want
Starting in 2008, Wal-Mart embarked on an ambitious project to improve the shopping experience in their stores. Code-named “Project Impact” the idea was to create a “better” Wal-Mart. First, they sent out surveys. In the surveys, customers identified that they wanted…
Retina is not a big deal
Retina is not a big deal. I can remember being a kid and switching from CGA to EGA: What a difference! We went from purple a turquoise to 16 colors. The next big jump was going from EGA to VGA:…
Terrible Apple products
Generally, I like Apple products. But some of their stuff is just the worst. Here’s my list of stuff I’ve used that I really dislike. The worst Apple products Ranked from worst to less-worse. iMessage: sending a text message should…
How to design a customer support process
When you build a website or app, you design it. This means making sketches and getting feedback, building prototypes and having debates on what will be really important to the customer. You have a great product; you’ve thought through, designed…
